Three-year global warranty

WARRANTY COVERAGE

The warranty covers parts of the watch that have failed due to original defects in materials or workmanship under normal use, or, Bulova at its option, will replace the watch with a comparable watch.

This warranty does not cover:
1. Periodic Service and Maintenance for Mechanical Bulova watches;
2. Damage resulting from improper handling, abnormal use, alteration, negligence or lack of care of the watch;
3. Normal wear and tear and aging including deterioration and scratches to the watch finish (case, bracelet, crown or crystal);
4. The battery, crystal or strap;
5. Water damage if the model is not marked “water-resistant” and moisture or water damage to watches which are improperly resealed after opening of the case.

Improperly or incorrectly performed Service and Maintenance, repairs or servicing voids the warranty. Any Service and Maintenance, repairs or servicing which requires opening of the case, must be performed by a properly qualified technician, preferably an Authorized Bulova Retailer, or by the Bulova Corporation. All implied warranties, including any implied warranty of merchantability is limited to the duration of the expressed limited warranty. Bulova is not liable for any consequential or incidental damages, and any recovery may not exceed the amount paid for the watch. This warranty gives you specific legal rights; depending on the country you may also have other rights and the limitations in this warranty may not apply to you. 

If service is required:

Bulova timepieces have been engineered to provide years of use with minimal need for service. In the unlikely event that service is needed, first have the battery tested to be sure it still has sufficient power. If this does not correct the problem, depending on the place of purchase of your timepiece, follow the appropriate repair instructions below:

For watches sold in Canada only: 

Packaging and Mailing Instructions: Send the watch in a durable box with protective wrapping to protect against shock, and insured for the full replacement value to:

ATTN: Service Dept.
2-380 Bentley Street
Markham, ON L3R 3L2

The watch must be presented along with a copy of your original proof of purchase. Include information regarding the service or repair requested with your name, address, phone number and email address. If desired, you may use our printable PDF form. For the safety of your watch do not include the words “Bulova” or “Watch” on the outside of the package. Do not send in the original box.  

All transportation costs (including, but not limited to, postage, insurance and packing materials) incurred in presenting or sending the watch to the Authorized Service Centre, Canadian Service Headquarters, or U.S. Service Headquarters, or Mexico Service Headquarters are the responsibility of the party presenting or sending the timepiece for service. If sending the watch, do not include any packaging you wish returned as all shipping materials are discarded upon receipt.

Post-warranty service: 

Bulova’s staff of watchmakers are experts at repairing and restoring Bulova timepieces.

Caravelle Watches

Your new CARAVELLE timepiece is warranted to the owner for three full years from date of purchase. The warranty covers any and all parts of the watch that may need repair due to defects in materials or workmanship under normal use. The warranty excludes the battery, strap and excessive wear or damage to the case, crystal or bracelet, and does not protect against water damage if the model is not marked water-resistant. Caravelle obligations hereunder are limited to repair or replacement at its option. Caravelle is not liable for any consequential or incidental damages, and any recovery may not exceed the amount paid for the timepiece. All implied warranties, including that of merchantability, are limited to three years. This warranty gives you specific legal rights; you may also have other rights which vary from locale to locale, so the limitations in this paragraph may not apply to you.