US_Bulova Response We are sorry to hear that you’re experiencing issues with your watch. When it’s exposed to sudden temperature changes, a small amount of moisture that’s in the air may condense and cause a fog. If the condensation remains for more than a few hours, we suggest sending the watch to us for review. Also, it is unusual for scratches to occur on stainless steel, though sometimes the watch may be rubbed against a surface unintentionally, which could affect the crystal. We will reach out to you through email to learn more.