Bad customer service

I received this watch as a father's day gift in 2018, and wore it frequently, until the band broke in 2020. This was my favorite watch. I have tried emailing them twice and never receive a response. Terrible customer service. I own 1 other bulova, but it is a chronograph, and while it looks really cool I've never found them to be useful in my life style. I wear it on occasion. This watch, the skeleton, is by far the best looking and timekeeping piece I have, I just wish they actually took care of their customers. I bought another one this year, for my sons 18th birthday, that shows how much i/we love its design. Would be a 5 star if they actually took care of it, like you'd think they ought to do when you buy a higher end time piece. When I think that it's literally been 3 years since I could wear it, it really chaps my hide.