Bulova Response We are sorry to hear about this issue. The Marine Star is a best-selling timepiece; without inspecting your watch in person at our service center, it would be difficult to provide an accurate assessment. You can access instruction manuals for all our watches on the product pages of our website, and we offer free bracelet sizing when you purchase a watch from our website, too. If your new watch is not functioning properly, our customer care team can assist you and help troubleshoot to ensure satisfaction with our products. Thank you for choosing Bulova, and feel free to contact us for future purchases.