Ink2Paper 03/13/23

Verified Buyer

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Love watch-Hate Quality Control

Love my new watch, highly dislike the lack of quality control! I received my new watch, very excited to wear it out that evening and it had a dead battery. I reached out to Bulova and required me to send it to the factory, so 4 to 6 weeks my watch will be gone. Nope, that was not going to happen -- took it to a local watch repair and had the battery changed. Bulova, your quality control is awful -- this watch should have never been shipped with a dead battery and should have been verified prior to shipping. You are better than that and I am very disappointed. This lack of quality control will definitely cause me to not purchase another Bulova watch and that is disappointing, as I love your design. Fix this problem and win me back to Bulova.

Bulova Response We are happy to hear that you love your new watch and we understand that when you receive a beautiful timepiece like the Rubaiyat, you will want to wear it right away. We apologize for the issue with the battery. You can be assured that this was an unusual occurrence and quality control is a top priority. We will contact you via email to find out more about your experience. Thank you for your purchase, and we hope you enjoy your new Bulova watch for years to come!