US_Bulova Respuesta We are sorry to hear about the issue with your watch purchase. Since this watch has an automatic movement, it keeps the most accurate time when fully wound and is powered by the motion of the wrist. A watch winder can also help keep it running while not in use. Please note that a watch would need to be inspected first at our service center before a replacement can be offered. We understand your frustration and appreciate your feedback. We will contact you via email to offer further assistance.