Customer Care

Three-year global warranty

Warranty Coverage

The warranty covers parts of the watch that have failed due to original defects in materials or workmanship under normal use, or, Bulova at its option, will replace the watch with a comparable watch.

This warranty does not cover:

1. Periodic Service and Maintenance for Mechanical Bulova watches;
2. Damage resulting from improper handling, abnormal use, alteration, negligence or lack of care of the watch;
3. Normal wear and tear and aging including deterioration and scratches to the watch finish (case, bracelet, crown or crystal);
4. The battery, crystal or strap;
5. Water damage if the model is not marked “water-resistant” and moisture or water damage to watches which are improperly resealed after opening of the case.

Improperly or incorrectly performed Service and Maintenance, repairs or servicing voids the warranty.

Any Service and Maintenance, repairs or servicing which requires opening of the case, must be performed by a properly qualified technician, preferably an Authorized Bulova Dealer, or by the Bulova Corporation.

Implied Warranties, including any implied warranty of merchantability is limited to the duration of the expressed limited warranty. Bulova is not liable for any consequential or incidental damages, and any recovery may not exceed the amount paid for the watch. This warranty gives you specific legal rights; you may also have other rights which vary from state to state, so the limitations in this warranty may not apply to you.


Bulova Clocks

Bulova clocks are covered by a 1 Year Limited Warranty from date of original purchase.


Caravelle Watches

Your new CARAVELLE timepiece is warranted to the owner for three full years from date of purchase. The warranty covers any and all parts of the watch that may need repair due to defects in materials or workmanship under normal use. The warranty excludes the battery, strap and excessive wear or damage to the case, crystal or bracelet, and does not protect against water damage if the model is not marked water-resistant. Caravelle obligations hereunder are limited to repair or replacement at its option. Caravelle is not liable for any consequential or incidental damages, and any recovery may not exceed the amount paid for the timepiece. All implied warranties, including that of merchantability, are limited to three years. This warranty gives you specific legal rights; you may also have other rights which vary from locale to locale, so the limitations in this paragraph may not apply to you.