Bulova 3-Year Global Warranty

About Warranty

The warranty covers parts of the watch that have failed due to original defects in materials or workmanship under normal use, or, Bulova at its option, will replace the watch with a comparable watch. This warranty does not cover: 1. Periodic Service and Maintenance for Mechanical Bulova watches; 2. Damage resulting from improper handling, abnormal use, alteration, negligence or lack of care of the watch; 3. Normal wear and tear and aging including deterioration and scratches to the watch finish (case, bracelet, crown or crystal); 4. The battery, crystal or strap; 5. Water damage if the model is not marked “water-resistant” and moisture or water damage to watches which are improperly resealed after opening of the case. Improperly or incorrectly performed Service and Maintenance, repairs or servicing voids the warranty. Any Service and Maintenance, repairs or servicing which requires opening of the case, must be performed by a properly qualified technician, preferably an Authorized Bulova Dealer, or by the Bulova Corporation. All implied warranties, including any implied warranty of merchantability is limited to the duration of the expressed limited warranty. Bulova is not liable for any consequential or incidental damages, and any recovery may not exceed the amount paid for the watch. This warranty gives you specific legal rights; you may also have other rights which vary from state to state, so the limitations in this warranty may not apply to you.

If service is required:

Bulova timepieces have been engineered to provide years of use with minimal need for service. In the unlikely event that service is needed, first have the battery tested to be sure it still has sufficient power. If this does not correct the problem, depending on the place of purchase of your time- piece, follow the appropriate repair instructions below.

For watches sold in the U.S. only:

Packaging and Mailing Instructions: Send the watch in a durable box with protective wrapping to protect against shock, with postage prepaid and insured for the full replacement value to: Service Department, Attn: Customer Service, 1000 W 190th St, Dept R, Torrance, CA 90502-1040. The watch must be presented along with a copy of your original proof of purchase. Include information regarding the service or repair requested with your name, address, phone number, and email address. For the safety of your watch do not include the words “Bulova” or “Watch” on the outside of the package. Do not send in the original box. To download the Service Form to send in with your watch, look in the Service Center section of our web site at www.bulova.com.

For watches sold in countries other than the U.S. or Canada:

Packaging and Mailing Instructions: Send the watch in a durable box with protective wrapping to protect against shock, with postage prepaid and insured for the full replacement value to one of our authorized BULOVA service centers. The watch must be presented along with a copy of your original proof of purchase. Include information regarding the service or repair requested with your name, address, phone number and email address. For the safety of your watch do not include the words “Bulova” or “Watch” on the outside of the package. Do not send in the original box. 

Bulova Service Centers

Caravelle Watches

COVERAGE: Your new CARAVELLE timepiece is warranted to the owner for three full years from date of purchase. The warranty covers any and all parts of the watch that may need repair due to defects in materials or workmanship under normal use. The warranty excludes the battery, strap and excessive wear or damage to the case, crystal or bracelet, and does not protect against water damage if the model is not marked water-resistant. Caravelle obligations hereunder are limited to repair or replacement at its option. Caravelle is not liable for any consequential or incidental damages, and any recovery may not exceed the amount paid for the timepiece. All implied warranties, including that of merchantability, are limited to three years. This warranty gives you specific legal rights; you may also have other rights which vary from locale to locale, so the limitations in this paragraph may not apply to you.

IF SERVICE IS REQUIRED: Caravelle timepieces have been engineered to provide years of use with minimal need for service. In the unlikely event that service is needed, first have the battery tested to be sure it still has sufficient power. If this does not correct the problem, please contact customercare@bulova.com with details of the issue you're experiencing.